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Privacy Policy

Different Dog does not store your financial information – it is held by our payment partner, Stripe.

All personal data provided by you will remain confidential to Different Dog Limited and will not be shared under any circumstances. We may retain your delivery and email addresses and use this to inform you of any offers and promotions we may run in the future, subject to you opting to receive this data. If you do not wish to receive this information, or wish for your details to be removed from our database, please notify us by email.

Cookie policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of third-party services we use

The paragraphs below list the third-party services being used on the Different Dog site, the cookies, and an explanation of their origin and purpose.

ChargeBee

Security and Compliance: https://www.chargebee.com/security/

We use ChargeBee to manage our payments and subscription services. 

ShipStation

Privacy Policy: http://www.shipstation.com/privacy-policy/

We use Shipstation to track orders, to prepare shipping labels, and to store shipment tracking information.

Stripe

Privacy Policy: https://stripe.com/gb/privacy
Cookies and Similar Technologies: https://stripe.com/cookies-policy/legal

We use Stripe for online payments processing. The cookies are used for temporary tracking and analytics data.

Cookies:

TrustPilot

Privacy Policy: https://uk.legal.trustpilot.com/end-user-privacy-terms
Cookie Policy: https://legal.trustpilot.com/end-user-privacy-terms#cookies

We use TrustPilot to display users feedback on our service. The TrustPilot widget is displayed at the bottom of the page, and may set its own cookies.

Google

Privacy Policy: https://policies.google.com/privacy
Terms of Service: https://policies.google.com/terms?hl=en

During the sign-up process we make use of the Google Maps API to allow us to locate a user by their postcode. No cookies are currently set by Google, but this may change in the future

Google Analytics

Privacy Policy: https://marketingplatform.google.com/about/analytics/terms/us/
Cookie Policy: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Google Analytics is a web analytics suite by Google Inc. It uses cookies to collect information about how our visitors use our site. This information is used to compile usage reports, such as what pages a user has visited and where they’ve come from, and to help us improve the site. All cookies collected are anonymous.

Cookies:

YouTube

We use YouTube to display video content on our site. To do this, YouTube sets various cookies to assist with user preferences and playback settings.

Cookies:

Session cookies

Alongside third-party cookies, we also create a session cookie called _different_dog_session. This is a functional cookie that allows the application to maintain a users state.